Customer Support Specialist

Evlo AI is seeking a Customer Support Specialist to address technical issues and assist users of their B2B SaaS platform. Daily responsibilities include managing inbound support tickets through various channels, troubleshooting API errors, and guiding customers through product workflows. The role requires familiarity with tools such as Zendesk and a solid understanding of technical concepts, including APIs and authentication methods. Candidates should have 1-3 years of experience in customer or technical support, preferably within a technology or SaaS environment. A bachelor's degree or equivalent practical experience is also required. Strong written communication skills are essential for explaining complex topics to both technical and non-technical users. The position is remote, allowing for independent work while managing a high volume of inquiries. This role is ideal for individuals who are organized and can maintain performance targets in a fast-paced setting.