Support Engineer, PAYGO

Exa is seeking a Support Engineer for their pay-as-you-go (PAYGO) service, a fully remote position. In this role, you will manage inbound inquiries from developers and companies, addressing issues related to getting started, search quality, billing, integrations, and debugging. Daily tasks will involve collaborating with AI support tools, product documentation, and engineering teams, providing a comprehensive understanding of Exa's offerings. You will be responsible for triaging customer issues, prioritizing production problems, and escalating unresolved matters to the appropriate teams. The role also includes identifying potential enterprise customers from PAYGO accounts and contributing to the improvement of support documentation and workflows. While the advert does not specify required qualifications or experience, the position is suited for individuals who thrive in a fast-paced environment and enjoy problem-solving. The role offers a unique opportunity to engage with cutting-edge technology and be part of a team dedicated to transforming the search engine landscape for AI.