Business Operations Analyst

Manage, monitor and provide Q/A on all solutions running in the District Create reports based on needs of product and/or operational departments Internal reporting (i.e. status and analytical reports) Help quantify the productivity results of each solution or tool created Mapping processes using available tools Develop and provide technical training for operational staff Data analysis Expeditors system tools (i.e. Branch exp.o, Report Scheduler, etc.) Assist operations with data requirements needed to perform their daily tasks Maintain project ticketing system capturing status, timeliness, priorities and future projects and be able to provide this update to the reporting structure for this position Incorporate new technologies and technical advancements within operational training Collaborate with other BPAs on best practices and technology solutions Develop and share AI (Copilot) solutions within the district Physical Demands Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Write with pencil/pen/marker Functions performed primarily while seated at desk Expeditors Product and Service knowledge. More than 2 years of experience within operations preferred Strong leadership skills Self-management and project management skills Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques Prior experience leading communication, public speaking and training Effective interpersonal skills, with ability to relate to employees at all levels Strong PC and analytical skills, including experience with Microsoft Office. Power BI, SharePoint and Visio Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus Base Pay Range $55,000-$70,000 annually, based on experience It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.