Customer Retention & Development Manager

Build a District Retention Program that includes coverage for all customers producing revenue in our District Oversee strategic growth of LAM and CAM customers through regular business reviews Assist Product Managers in developing Product level retention programs Management of CAM’s & LAM’s Facilitate monthly branch retention meeting Develop and protect content driven business reviews that protect our core retention pillars: Confirm we are experts Align with Sales Strategy Performance Metrics Value Add; Joint initiatives and quantify savings/cost avoidance Information which tells a story or prompts discussion (no data dumping) Build and protect consistency in our branch and service offerings Direct, drive and ensure that all new clients receive benefits from a formal transition Measure and analyze Customer revenue trends and proactively communicate these trends Drive consistency and usage of CRM through Product Mangers and Account Management Team Ensure minimum call counts and reviews (Basic, Detailed, etc) are completed as per District goals Coach and mentor direct reports to develop them professionally and personally Ensure incremental improvements are made on building stronger customer relationships Grow our revenue across multiple products and geographies University or equivalent business qualifications Minimum 5 years personnel management experience Proven work experience in business development Knowledge of Expeditors product and services Knowledge of required Expeditors operating systems Proficient in MS Office and CRM software Strong oral, written, communication, and presentation skills Strong analytics skills Proven problem solving skills Fluent in English