Operations Manager (Customer Onsite)

The Operations Manager is responsible for orchestrating end-to-end Order Management and logistics supporting Order Management demands. Serving as the primary escalation point and interface between NASA technical leads, program stakeholders, and cross-functional operations, supply chain teams, and partner engagement teams. This role applies deep logistics and systems deployment expertise to deliver mission-critical compute, network, and data center infrastructure on schedule, while maintaining strict adherence to NASA operational standards. Responsibilities ● Oversee the end-to-end order lifecycle from requisition intake and validation to fulfillment, staging, and site deployment across NASA centers and partner facilities in support of the customer’s journey ● Serve as the primary escalation point for NASA program managers, engineering teams, and vendor networks regarding complex order inquiries, delays, and critical supply bottlenecks. ● Direct, mentor, and balance the day-to-day workload of the Operations Coordinator team, handling tiered operational questions and ensuring quality across high-volume order pipelines. ● Audit and analyze order fulfillment cycles, vendor lead times, and capacity forecasts to identify operational bottlenecks and implement process improvements. ● Review, refine, and present infrastructure demand forecasts, SLA compliance dashboards, and order status reports to senior NASA leadership and other stakeholders ● Lead weekly customer operational syncs, pipeline reviews, and cross-functional alignment sessions with site operations, logistics teams, and other various stakeholders ● Develop, document, and maintain Standard Operating Procedures (SOPs) for order triage, change management, and asset tracking. ● Execute structured training and onboarding plans to scale coordinator capabilities and ensure compliance with federal asset tracking standards. ● Assume operational leadership and decision-making authority during critical deployment windows or when senior operations management is unavailable. ● Foster a high-reliability team culture centered on operational precision, customer partnership, and proactive risk mitigation Qualifications ● Bachelor’s degree in supply chain management, Logistics, Operations Research, Information Systems, or equivalent professional experience. ● 4+ years of hands-on experience in Order Management, logistics, or technical fulfillment, preferably supporting technical infrastructure, data centers, or mission-critical tech deployments ● Proven track record leading or mentoring operational teams in fast-paced, high-volume environments with a collaborative leadership style, a positive can-do mindset and a passion for operational excellence ● Strong familiarity with technical infrastructure components (servers, networking equipment, optical hardware, cabling, power/cooling assets) or managing specialized logistics operations ● Demonstrated expertise in order management platforms (e.g., SAP), and spreadsheet-based reporting (advanced Excel / Google Sheets). ● Exceptional analytical and problem-solving skills with the ability to interpret fulfillment data and drive actionable operational decisions ● Superior customer-facing and executive communication skills, with experience managing escalations under tight deadlines with proven stakeholder management ● Willingness to Travel: 20% *Must be legally authorized to work in the United States Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Dug, Dental and Vision Life and Long-Term Disability Insurance 401(k) Retirement Savings Plan (US only) Employee Stock Purchase Plan Training and Personnel Development Program Expected compensation range from $85,000 - 115,000 annually