Onboarding Manager
Remote70,000 – 80,000 USD /yr
Fetchpackage is looking for an Onboarding Manager to oversee the onboarding process for their multifamily real estate partners, including property management companies and real estate investment trusts. The role involves managing the entire onboarding lifecycle, which includes post-sales handoff, account setup, software integration, staff training, and ensuring early adoption of new property portfolios. The Onboarding Manager will serve as the operational lead during implementations, ensuring compliance with technical and service-level standards while coordinating with various teams such as Sales and Client Success. Candidates should have a strong background in managing complex onboarding processes for enterprise clients, with a focus on transforming new customers into proficient users. Technical implementation skills are essential, and experience in the multifamily real estate sector is advantageous. This position is remote and is designed for an individual contributor, offering opportunities for growth as the onboarding function develops. The role is ideal for someone who is organized, strategic, and customer-oriented, with a passion for improving client retention and streamlining processes.
Our Opportunity:
We’re seeking an organized, strategic, customer-focused Onboarding Manager to own the onboarding lifecycle for our multifamily real estate partners: Property Management Companies (PMCs), Real Estate Investment Trusts (REITs), regional operations leaders, and onsite community teams.
You’ll lead onboarding from start to finish. That covers the post-sales handoff, account configuration, software integrations, onsite staff training, and early adoption across newly launched property portfolios. During rollout you’ll be the operational anchor, making sure each implementation meets technical, operational, and service-level agreement (SLA) standards. You’ll also keep Sales, Client Success, Field Operations, and Product aligned throughout, so every new portfolio sees value fast.
The ideal candidate is an onboarding expert who has run complex, multi-stakeholder rollouts for enterprise clients and knows how to turn new customers into confident users. Strong technical implementation skills are a must, and experience in multifamily real estate is a plus.
This is an individual contributor role with room to grow as the Onboarding function expands. You’ll improve client retention, shorten time-to-value, and speed up the handoff to Client Success, all while refining the process as you go. Along the way, you’ll help build the operational standards and processes that let Onboarding scale.
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