Customer Service Agent: Portuguese (night shift)

The role focuses on handling customer issues through email, phone, social media, calls, and chat, with a mix of support tasks and record keeping. It also involves giving clear and complete information, resolving complaints within set time limits, following up on cases, and working within the company’s communication rules and procedures. The advert mentions using the right methods and tools, processing customer accounts, filing documents, and sometimes supporting the Operations department when incident work is not constant. No specific experience level or qualification is listed in the advert. It does not state any language requirement beyond the role title indicating Portuguese. The position is remote and full time, with a night shift running from 00:00 to 08:00, five days a week, including a 30-minute break. It is aimed at people who are comfortable working from home and who like helping customers directly. The advert also suggests the company is looking for people with a practical, hands-on approach.