Quality Analyst with German & English (RO Remote, any Location, RO, RO)

Foundever is looking for a Quality Analyst to support customer service for home and lifestyle products, including small domestic appliances and coffee solutions. The role involves checking customer contacts, assessing service quality, giving feedback and coaching to support representatives, helping with training, analysing performance, and preparing reports for management or the client. The advert also mentions calibration meetings, quality meetings, and work on quality-related metrics and improvement actions. It calls for strong analytical ability, attention to detail, coaching and feedback skills, and comfort working in a structured environment focused on KPIs. The company asks for a completed higher education qualification, such as a college degree or equivalent. German is required at advanced C1 level, and English at B2 level. The position is fully remote and can be done from any location in Romania, with a rotational schedule covering Monday to Sunday. It is aimed at someone who is detail-oriented, enjoys helping others improve, and can contribute to consistent service quality.