Middle L1 Technical Support Specialist

This remote full-time role focuses on handling complex first-line support for B2B partners, investigating technical issues, coordinating incident handling, and keeping service levels on track. Day to day, the specialist validates and resolves tickets, checks incoming alerts, joins outage response work, updates status information, and keeps clients informed about delays or fixes. The advert names server logs, monitoring tools, Browser DevTools, APIs, client-server behaviour, and integration layers as part of the investigation work. It also says the role reviews solutions from higher support teams before cases are closed and helps explain technical root causes in clear language for clients and other non-technical people. A junior specialist is mentioned in the collaboration section, but the advert does not give a formal experience level or qualification requirement. It also does not state any specific language requirement. The position is fully remote. It is aimed at people who like taking ownership, working through technical problems, and supporting a fast-moving platform environment with strong responsibility for client trust and reliability.