Quality Assurance Analyst- International Voice Process

Harmony United Medsolutions Pvt. Ltd. is looking for a Quality Assurance Analyst to join their team in Shaikpet, Telangana. The role involves daily auditing of inbound and outbound international voice calls to assess the performance of customer service representatives. The analyst will create and maintain quality scorecards and audit reports, focusing on communication, compliance, and overall customer experience. Candidates should have a minimum of three years of experience in international calling, with at least two years specifically in call auditing. Strong analytical skills and the ability to provide constructive feedback are essential for this position. The role requires collaboration with Team Leaders and Operations Managers to enhance performance and ensure adherence to quality standards. While the advert does not specify the working arrangement, it is likely to be office-based given the nature of the role. This position is well-suited for individuals with a background in quality assurance within the international voice process sector.