Alberta- Bilingue Français & Anglais Télétravail, Représentant de service a la c

This role involves handling customer calls about billing, payments, existing and new services, promotions, and service changes. Day to day, the representative listens carefully to customer needs, helps with troubleshooting, suggests suitable products when appropriate, and takes responsibility for resolving service issues. The job also includes working across several computer systems to look up products, services, common issues, and available solutions. Notes on customer needs, conversations, and outcomes must be recorded in the correct system, and additional requests are created when a case cannot be finished right away. The advert also mentions regular one-to-one coaching with a supervisor to help keep performance measures on track. It is looking for someone who can communicate clearly, show strong emotional awareness, and handle interactions with speed and care. The language requirement is bilingual English and French, since calls are handled in both languages. The role is remote and full-time. It appears suited to someone who enjoys customer contact, teamwork, and working in a structured support environment.