Principal Product Manager- Conversational AI

Hopper is seeking a Principal Product Manager for its HTS Assist, an AI assistant designed to handle travel-related customer inquiries through chat and voice. In this role, you will manage the entire customer-facing agent experience, focusing on conversation design and interface development in collaboration with design teams. Daily responsibilities include overseeing the product roadmap for both chat and voice interactions, ensuring high standards for voice quality, and engaging with enterprise partners to translate their needs into product features. You will also work hands-on with design tools like Figma to create user flows and wireframes, and build prototypes using AI coding tools to test ideas. The position requires a strong design sensibility and the ability to define quality metrics for conversation effectiveness. While the advert does not specify the level of experience or qualifications required, it emphasizes the importance of design skills and technical proficiency. The working arrangement is not mentioned, but the role is likely suited for individuals with a background in product management and a passion for conversational AI.