Technical Product Trainer

Develops and executes training plans, training materials Assess individual and group training needs; maintain individual and group training records Create, update and perform knowledge checks on a regular basis Facilitate new hire onboarding training Plan, prepare, and research lessons Create, organize and deliver training materials including online courses Instruct team members on an individual or group basis Check and assess (grade) users’ work and deliver feedback with course grades Create and provide training summaries to stakeholders and with good presentation skills Assist operations with understanding agent opportunities Excellent organizational and planning skills Analytic and result oriented Highly developed interpersonal skills Ability to handle conflicts and accept constructive feedback Previous experience as Product Trainer Startup experience is a plus but not required Should be highly technical Has experience with writing documentation, creating and organizing courses Should be able to work and learn independently Ability to assess needs in terms of product knowledge Proactively contributes to the team without strict supervision or waiting for directives Can think of new process or improvements to existing processes Ability to write clear process documentation and create relevant reports 100% remote work Be part of an organization that is bringing impactful technologies freely available to everyone in the world!