CRM & Subscription Manager*in (m/w/d)

Hunderunde is looking for someone to manage customer retention and subscriptions for its dog nutrition brand in Cologne. The role focuses on keeping buyers engaged after their first order, improving email journeys in Klaviyo, and building WhatsApp communication for onboarding, reminders, and reactivation. It also includes overseeing the subscription business in ReCharge, reducing cancellations, and finding practical alternatives such as pauses or interval changes when the platform’s options are limited. Day to day, the job involves working with customer data from Shopify, ReCharge, Klaviyo, and surveys, then turning that information into concrete actions. The advert also stresses ongoing testing and optimisation of subject lines, sending times, and flow logic, plus close coordination with the founders, content and copy support, and customer service. For experience, the company asks for 2–3+ years, though the qualification line appears to be incomplete in the advert. No language requirement is stated. The working arrangement is not specified. The role seems suited to someone who is analytical, comfortable with lifecycle marketing tools, and focused on reducing churn through data-led customer communication.