Customer Success Manager – High-Touch Onboarding

HYROS is seeking a Customer Success Manager for high-touch onboarding, with a focus on helping key customers effectively utilize their ad tracking and attribution services. This role involves a significant technical aspect, requiring the manager to understand customers' marketing and sales ecosystems, assist with platform connections, troubleshoot setup issues, and ensure accurate tracking. The ideal candidate should have over five years of experience in customer success, particularly in roles that blend relationship management with technical implementation. Daily responsibilities include guiding customers through the onboarding process, ensuring they derive value from their data, and fostering strong relationships to enhance long-term retention. Success in this position will be evaluated based on customer retention rates, the size of the customer portfolio managed, the effectiveness of onboarding and activation, and overall customer satisfaction. The role is fully remote, making it suitable for individuals who thrive in a flexible work environment. This position is best for those who are proactive problem solvers and can take ownership of customer relationships.