Customer Service Consultant (Executive), Sri Lanka

Intrepid Travel is seeking a Customer Service Consultant (Executive) to join their team in Colombo, Sri Lanka. In this role, you will be the primary contact for customers using Live Chat, assisting them with inquiries about trips and guiding them through their booking decisions. Your responsibilities will include maximizing sales of Intrepid Group products, supporting both direct customers and travel agents, and managing bookings in the reservation system to ensure a seamless experience. Candidates should have at least two years of customer service experience, preferably in telephone or web-based environments, along with strong communication skills in English, both verbal and written. A background in the travel industry or relevant coursework is advantageous, as is proficiency with computer-based booking systems. This position operates in a hybrid model from the Colombo office, requiring flexibility to work shifts, including weekends, to provide 24/7 service. The role is ideal for individuals who thrive in diverse environments and are passionate about delivering exceptional customer service.