Customer Service Representative

The Knoxville Utilities Board is seeking a Customer Service Representative to provide exceptional service to its customers. In this role, you will engage with customers both over the phone and in person, addressing a variety of inquiries and resolving issues. The position requires strong communication skills, active listening, and the ability to manage multiple tasks effectively. Candidates should have a high school diploma or equivalent, along with good PC skills for accurate data entry. A valid driver's license is necessary for those applying for Level II positions and above. The job involves sedentary work, with occasional lifting of light objects, and may require flexibility in scheduling due to 24/7 staffing needs. Availability during emergencies is also essential. This role is ideal for individuals who are committed to providing high-quality customer care and thrive in a mission-driven environment.