Fiber Customer Service Representative

The Fiber Customer Service Representative position at Knoxville Utilities Board involves providing exceptional customer service by addressing and resolving customer issues during calls. Representatives will utilize their communication, problem-solving, and conflict-management skills to assist customers with inquiries related to billing, processes, and services. The role requires a high school diploma or equivalent and emphasizes strong customer service abilities, including effective information-gathering. Proficiency in PC skills is also necessary for accurate data handling. This position is primarily office-based and involves a sedentary work environment, with occasional physical tasks such as lifting items up to 10 pounds. The work schedule consists of over 40 hours per week, with shifts ranging from 7 am to 9 pm, Tuesday through Saturday, and may include nights, weekends, and overtime based on business needs. This role is suitable for individuals who are reliable, punctual, and flexible, and who thrive in a mission-driven organization focused on serving a diverse customer base.