Account Manager, West Coast

Please note that this role requires a consistent schedule of 9:00 AM to 5:30 PM Pacific Time (PT), Monday through Friday. At Koala Health, we have our eyes set on an ambitious goal: to make managing your pet’s health simple and delightful. We’ve already launched our pharmacy service that allows people to shop for their pets’ medications and supplements online and get them delivered to their doorstep in presorted medication pouches. Now we’re focused on continuing to improve that experience while building a suite of new products and services that will make the pet health experience even better. About the Role Koala Health is looking for a Partner Account Manager to own the ongoing success of our clinic partners. This role is focused on partner implementation, relationship management, and operational execution, ensuring clinic partners are set up for success and continue to see value from their partnership with Koala. You will serve as the primary point of contact for assigned clinic partners, guiding them through onboarding, supporting day-to-day needs, driving adoption of Koala workflows, and helping practices improve outcomes such as prescription adherence, client engagement, and operational efficiency. This role requires vet and/or healthcare industry experience and is ideal for someone who enjoys building long-term relationships, solving operational challenges, and working cross-functionally to deliver a great partner experience.