Customer Service Specialist

LevelUp is hiring a remote Customer Service Specialist to support customers and help keep day-to-day operations running smoothly. The role involves handling enquiries through email, chat, and other channels, helping with product questions, logging information accurately, and passing more complex issues to the right people. It also includes operational and administrative support, online research, bookings, and maintaining customer records and internal systems. This role would suit someone who is empathetic, communicative, organised, and comfortable working in a fast-moving team with limited structure.