Customer Care Specialist

Lucis is seeking a dedicated Customer Care Team Lead to manage the end-to-end member experience for its preventive health platform in Paris. This full-time position involves handling inquiries from members and lab partners through chat, email, and phone, with a specific emphasis on using voice communication for stressful or complex situations. The role requires collaborating closely with medical staff to determine when health-related questions must be escalated rather than answered directly. You will also identify recurring issues to provide structured feedback to product and operations teams, while participating in initiatives such as rebuilding the help center and automating workflows using AI. The company expects candidates to be comfortable using artificial intelligence as a standard productivity tool to enhance speed and thinking. Applicants need at least one year of experience in B2C customer care roles. The ideal candidate is passionate about human longevity and thrives in fast-moving environments where learning by doing is valued. This position suits individuals who take full ownership of their work and prefer collaborating with talented, motivated colleagues. No specific language requirements or hybrid/remote working arrangements are detailed in the provided text.