Customer Success Manager

Magic is seeking a Customer Success Manager to join their team in a fully remote capacity. This role involves managing client relationships directly for the company, focusing on client retention and account growth rather than traditional support tasks. The ideal candidate will be proactive in identifying at-risk accounts and implementing strategies to ensure client satisfaction and loyalty. Daily responsibilities include conducting quarterly business reviews, analyzing account health, and spotting expansion opportunities. Familiarity with HubSpot is essential for maintaining accurate records and tracking client interactions. The position is suited for individuals who excel in strategic thinking and possess strong communication skills, as they will be working closely with busy executives and founders. This role is designed for someone who is motivated by measurable outcomes and is eager to contribute to the company's growth.