Customer Service Manager

Mars is seeking a Customer Service Manager in Manila to oversee and enhance the customer service operations. The role involves managing daily activities to ensure high levels of customer satisfaction while adhering to company policies. Key responsibilities include recruiting and mentoring team members, developing effective order management processes, and addressing customer feedback to drive continuous improvement. The manager will also act as the main point of contact between various internal teams and external customers, collaborating closely with sales teams to strengthen relationships. Additionally, the position requires leading transformation projects related to customer service initiatives. While the advert does not specify the required qualifications or experience, it emphasizes the importance of strong problem-solving and communication skills. The role is suited for individuals who thrive in a dynamic environment and are committed to operational excellence. Language requirements and specific working arrangements are not mentioned in the advert.