Service Desk Analyst

Methodist Le Bonheur Healthcare is hiring a Service Desk Analyst in Memphis, TN to handle information systems support requests by phone and other channels. The role involves logging and resolving tickets, sending issues to the right support teams, monitoring system activity, and keeping help desk records and documentation up to date. The employer is looking for someone with strong analytical and customer service skills, an associate degree in computer sciences, and preferably 1 to 3 years of end-user or help desk support experience. It would suit someone who can provide Tier 1 support and work in line with the organization’s mission and values.