Call Center Representative

Metropolis Technologies is hiring a Call Center Representative in Orlando, FL to support customers and subcontractors by phone and other contact channels. The role involves answering questions, handling complaints, troubleshooting issues, and helping with luggage delivery-related inquiries for airline passengers, while keeping records of each case and using available resources to find solutions. The company is looking for someone who is self-motivated, organized, comfortable with computers, and able to follow instructions and work well in a busy team environment. It should suit an energetic person with strong customer service skills who can manage a high volume of calls in a professional way.