Customer Support Team Leader – Bulgarian Language

Mplus is hiring a Customer Support Team Leader for its Bulgarian-language team, working remotely. The role involves guiding support agents, making sure service information is delivered accurately and on time, and helping the team meet client service-level targets. Day to day, the job also includes reporting to the client, entering and tracking data, monitoring PNL status, arranging schedules and time off, and passing on knowledge to new team members. The team leader is expected to encourage open communication, build trust, support teamwork, and take part in meetings focused on service improvements, feedback, and shared challenges. The advert asks for fluency in both Bulgarian and English, written and spoken, and looks for strong communication, interpersonal, organizational, and problem-solving skills. It also mentions a good working knowledge of MS Office, along with the ability to motivate and develop others in a busy, target-focused setting. Previous experience in customer support, a contact center, or a similar client-facing role is required, while experience in team leadership, supervision, or a senior agent position is an advantage. The position is suited to someone who can lead people creatively and keep a team organised while supporting customer service quality.