About the role
Nash is seeking a Technical Support Specialist to enhance their global Technical Support team, which operates around the clock. In this role, you will be responsible for investigating and resolving complex issues related to the platform and integration for enterprise clients. Your daily tasks will involve diagnosing configuration inquiries, identifying known error patterns, and addressing API and webhook challenges. You will also manage escalations to Engineering or Enterprise Operations, ensuring that all necessary information is provided for effective resolution. The position requires strong problem-solving skills and the ability to communicate clearly under pressure. This remote role is specifically for candidates located in the UK, as it involves contractual obligations regarding data access. The working hours are Thursday to Monday, from 9 AM to 6 PM UK time. This position is ideal for individuals who enjoy tackling intricate technical problems and take ownership of their work seriously.
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