Customer Service Specialist

Natural Factors is seeking a Customer Service Specialist to enhance customer experiences in their Coquitlam, British Columbia office. This full-time position involves being the main contact for customers, addressing inquiries, managing account-related issues, and ensuring a high level of service that fosters customer loyalty. Daily tasks include handling complaints, processing returns, resolving order discrepancies, and maintaining accurate customer records using CRM systems. Candidates should have at least two years of customer service experience, ideally in the natural health or wellness sector, along with post-secondary education in a relevant field. Proficiency in Microsoft 365 applications and experience with CRM systems are essential. Strong communication skills are required, and bilingual abilities in English and French are advantageous. The role is suited for individuals who can manage multiple systems while paying attention to detail and solving problems effectively. The work schedule is Monday to Friday, from 8:00 AM to 4:30 PM, in a traditional office setting.