Senior Customer Support Engineer

NetBox Labs is hiring a Senior Customer Support Engineer to support customers using NetBox and its wider product set. The role focuses on being the main technical contact for customers, helping with onboarding, upgrades, troubleshooting, integrations, and ongoing deployment health, while also joining architecture discussions and business reviews. It requires strong network and product knowledge, the ability to solve issues from start to finish, and close collaboration with Customer Success, Product, Engineering, and TechOps. This role will suit someone who can build trusted customer relationships and handle complex technical problems in a remote setting.