Telecoms QA Director

This position involves directing the overall quality assurance strategy for Netcracker’s Business Support Systems platforms. The role requires managing end-to-end delivery accountability across various customer engagements and telecom programs. Day-to-day duties include leading and mentoring a diverse QA organization comprising manual, automation, performance, and test data teams. You will establish quality metrics and reporting frameworks that align with customer outcomes and service level agreements. The job also demands acting as a QA representative during customer interactions, such as demonstrations, user acceptance testing, and escalation management. Additionally, you will collaborate with clients to define acceptance criteria and support onboarding, migrations, and go-live activities. The advert seeks a candidate with deep telecom domain expertise and strong QA leadership capabilities. It specifically highlights the need for experience in customer-facing roles and sales alignment to ensure product quality supports revenue growth. No specific technical tools, programming languages, or formal qualifications are listed in the text. The advertisement does not specify any language requirements for the role. There is no information provided regarding the working arrangement, such as office, hybrid, or remote status. This opportunity is suitable for an experienced leader who can drive QA evolution while directly supporting customer satisfaction and successful deal closures.