Customer Success & Onboarding (m/w/d) – Teilzeit, 20 Std./Woche

This part-time position involves building a scalable customer success function from the ground up for a Hannover-based technology company. The role focuses on personally supporting existing clients to ensure they effectively utilize the company’s AI sensor platform for manufacturing insights. Day-to-day work includes guiding customers through their initial onboarding process and establishing clear workflows for ongoing engagement. You will also create reusable educational materials, such as instructional videos, step-by-step guides, and checklists, to help users resolve common issues independently. A key aspect of the job is identifying repetitive tasks and implementing digital tools to automate scheduling, reminders, and task tracking. The advert does not specify particular software skills, formal qualifications, or prior experience levels required for this role. It also does not mention any specific language proficiency requirements beyond the German job title. The working arrangement is fully remote, with a current commitment of twenty hours per week. This position suits individuals who enjoy developing structured processes and creating content that reduces manual effort while improving client support.