Customer Service Agent (m/w/d) auch für Quereinsteiger geeignet

This role focuses on handling customer and colleague enquiries by phone, chat, and email, as well as dealing with complaints and taking part in internal system testing. It also involves working across departments and joining company events. The advert does not name any specific tools beyond the internal systems used for testing. Applicants are expected to have completed commercial vocational training with experience in customer service, or to bring similar professional experience. Strong spoken and written communication skills in both German and English are required, and additional languages are considered an advantage. The position is based in Munich and the advert does not mention hybrid or remote work, shift patterns, or other working arrangements. It is aimed at people who work independently, reliably, and with a clear focus on customers and goals. The employer also says the role suits career changers who are comfortable speaking to people directly and who do not mind picking up the phone.