Support Engineer 1

Oracle is seeking a Support Engineer 1 to join their team in Nashville, TN. In this role, the engineer will act as a primary contact for customers, addressing inquiries through various communication channels. Daily tasks include providing technical support by troubleshooting and resolving straightforward issues related to specific Oracle products. The engineer will collaborate with more experienced colleagues to report and assist in resolving routine design and maintenance problems. Additionally, the role involves maintaining service requests and documentation, as well as creating Knowledge Base articles and troubleshooting guides. Candidates should possess a basic understanding of problem resolution techniques and be able to research and test technical issues with minimal guidance. The position requires effective communication skills for following up with customers and escalating complex issues when necessary. While the advert does not specify the level of experience or qualifications required, the role is likely suited for individuals looking to develop their technical support skills in a collaborative environment. The working arrangement details are not mentioned, leaving it unclear whether the position is office-based, hybrid, or remote.