Senior Customer Success Manager

OuterSignal is looking for a Senior Customer Success Manager to join their remote team. In this role, you will be responsible for overseeing the onboarding process for new brands, ensuring smooth integration and training. Your day-to-day tasks will include leading kickoff calls, developing custom playbooks tailored to each brand's needs, and conducting training sessions for brand teams. You will also be involved in writing and refining onboarding and success playbooks to enhance customer experience. The position requires a blend of strategic consulting and technical implementation skills, making it ideal for someone with experience in both customer success operations and technical support. Strong communication and problem-solving abilities are essential, as you will be troubleshooting data integrations and conducting quarterly business reviews. This role is crucial for maintaining high customer retention rates and supporting OuterSignal's growth objectives. The ideal candidate will thrive in a fast-paced environment and be adept at managing multiple tasks simultaneously.