Medical Customer Support Representative

Pavago is hiring a Medical Customer Support Representative to support both client-facing and administrative work from home. The role involves answering and transferring calls, responding to client questions, completing phone-based intake, arranging appointments, managing calendars, and helping with everyday office tasks such as records, follow-up tracking, and basic reporting. The advert highlights the need for strong customer service, receptionist-style communication, organization, multitasking, confidentiality, and knowledge of HIPAA and patient privacy requirements. It also calls for someone who can handle email and phone communication professionally while keeping information accurate and up to date. Applicants need previous experience in customer service, reception, or a similar position, along with a high school diploma or equivalent. The position requires full fluency in English and Spanish. It is a full-time remote role working in the EST time zone. This job appears suited to a dependable, detail-oriented person who is comfortable in a busy setting and dealing with confidential medical information.