Senior Account Manager (m/w/d)

This full-time position in Munich involves managing a dedicated portfolio of key B2B clients from start to finish. You will create account plans to track decision-makers and ensure ongoing revenue through strong customer retention. The role requires developing expansion strategies with the sales team, including site analysis and business cases, to grow existing accounts. You will also identify upselling opportunities at current locations and convert them into signed contract amendments. Regular strategic reviews with clients are essential for monitoring performance and addressing complex technical or capacity issues, often involving customer success support. The job demands data-driven management using specific KPIs like revenue growth, NPS, CSAT, and health scores to prevent churn. You will act as the central liaison between technology, product, and client teams, reporting directly to the Account Management Team Lead. The advert does not specify required qualifications, prior experience levels, or language requirements. It also does not detail the working arrangement regarding office, hybrid, or remote options. This opportunity suits individuals who want to shape a newly established B2B function and take on significant commercial responsibility from day one.