Customer Experience Representative

PetScreening is hiring a Customer Experience Representative in Mooresville, NC to handle a high volume of customer and client communication through ZenDesk. The role focuses on answering questions, resolving concerns quickly and professionally, meeting productivity and quality targets, and supporting team goals. It also involves contributing ideas for process improvements, assisting with cross-functional projects when needed, and working in a hybrid setup with three days a week in the office. This position would suit someone who is organized, customer-focused, comfortable with repetitive computer work, and able to work with minimal supervision.