Client Strategy Analyst

Prelim is hiring a Client Strategy Analyst in San Francisco to support live banking customers after they go live on the platform. The role involves managing a portfolio of financial institution clients, handling escalations and support issues, coordinating with product and engineering, and helping bank staff use the system effectively. It also includes maintaining customer workflows, assisting with releases, and stepping into implementation work when needed. This position suits someone who is comfortable working across customer success, problem-solving, and internal teams in a fast-paced startup environment.