Head of Customer Success - Loyalty and Partner Platforms (B2B)

qiibee is hiring a remote Head of Customer Success for its B2B loyalty and partner platform business, with responsibility for taking new customers from setup through launch and then managing their ongoing relationship and performance. The role focuses on guiding partners through onboarding steps, coordinating the milestones needed for go-live, keeping customer communication on track, and supporting continued optimisation after launch. It also includes regular customer reviews, tracking results, handling feedback, and working with sales on success targets and KPIs. The advert names HubSpot as the CRM, and it highlights using AI to log interactions, enrich contact details, flag inactive records, keep pipelines tidy, sort support requests, draft replies, and find relevant help articles. It asks for more than five years of experience in customer success, account management, or partner onboarding. English fluency is required, and German is described as an advantage. The job is remote, and no office or shift pattern is mentioned. The role is aimed at someone proactive, careful, and comfortable using AI in customer operations, especially in a first dedicated customer success position.