CX Operations Manager, Tooling
Remote
Remote is hiring a CX Operations Manager focused on the tools behind customer experience. The role looks after Zendesk, Vitally, and related integrations, with responsibility for configuration, automation, testing, documentation, and keeping these systems dependable as needs change. It suits someone who works well with autonomy, is comfortable partnering with technical and operations teams, and can use automation and AI-assisted workflows where appropriate. The company is fully remote and wants someone energetic, curious, motivated, and able to help CX teams scale without adding unnecessary friction.
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