Head of Customer Experience

Roofr is hiring a remote Head of Customer Experience to lead its post-sale customer strategy and manage the customer experience team. The role focuses on improving time-to-value, retention, and customer satisfaction by using AI, automation, and digital-first approaches to scale support across the customer journey. It calls for someone who can combine strategic thinking with hands-on execution, build strong teams and processes, and work closely with Product, Engineering, Sales, Marketing, and Revenue Operations. This position would suit an experienced operator who enjoys improving customer outcomes in a fast-growing startup environment.