Customer Risk Manager

Salesforce is seeking a Customer Risk Manager to enhance risk management and address complex customer issues while minimizing attrition risk. This role involves managing a specific portfolio or territory and acting as the main escalation point for enterprise-level accounts. The Customer Risk Manager will collaborate with both internal and external executive stakeholders to provide strategic insights and coordinate resources effectively in sensitive customer situations. The position requires strong problem-solving skills and the ability to navigate challenging scenarios. While the advert does not specify required qualifications or experience, it emphasizes the importance of a proactive approach to customer success. The working arrangement details are not provided, leaving the nature of the role's flexibility unclear. This position is ideal for individuals who are passionate about leveraging AI to drive innovation and improve business outcomes. Salesforce encourages candidates to apply for a maximum of three roles within a year to streamline the application process.