Customer Service Representative

This remote contractor role is for a customer service representative supporting a cloud-based communications platform’s clients. The work involves answering customer questions, following up by phone, managing support tickets in Zendesk, and helping customers through live chat and Zoom, with some outbound calling as well. It is open to candidates in LATAM, Africa, and Eastern Europe, but applicants need to be available during U.S. business hours, with the schedule set at 9:00 AM to 5:00 PM EST. It would suit someone who is friendly, organized, and comfortable handling customer contact across several channels.