London, Burlington Place - Front of House and Security, Brand Ambassador (STARS)

We have a fantastic and exciting opportunity for an experienced, energetic and tech-savvy Front of House, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in London, W1S 2HX. STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers. This is more than a Front of House, reception role. You’ll be the face of the building, setting the tone for every interaction and ensuring a five-star experience for employees, visitors and contractors — all while maintaining a safe and secure environment. You’ll combine outstanding customer service across Front of House, Concierge, Facilities coordination, Administration and Vendor Management with calm, professional security awareness. Monday - Friday, 50 hours per week 08:00 - 18:00 £19.00 per hour 40 Minute paid lunch break. Responsibilities: Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard, and all necessary areas are fully stocked. Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential criteria: 5 year checkable history Exceptional Customer service skills Computer literate Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation. What You’ll Be Doing • Delivering a polished, personable welcome to all staff, visitors and contractors • Creating a consistently high-end, customer-focused experience • Maintaining an immaculate and professional Front of House environment • Acting as the central point of contact for Front of House operations • Building strong relationships with client teams including Facilities and Office Management • Managing changing priorities with confidence and composure • Providing accurate, timely information and support • Responding calmly and effectively in emergency situations • Championing a high-performance culture and leading by example • Representing both Securitas and our client in line with their values, brand and culture What We’re Looking For • Proven Front of House or corporate hospitality experience • A confident, energetic person who is an engaging communicator • Impeccable presentation and attention to detail • Strong organisational skills and the ability to multitask • A proactive mindset with natural problem-solving ability • Professionalism, discretion and integrity at all times Company Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global See a different world with Securitas UK Ready to make a difference? You're one step closer to joining over 322,000 colleagues worldwide who help make your world a safer place every day. At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do. We believe in making a clear promise to our people: Opportunity – Seeing potential in every person People – Putting people at the heart of what we do Purpose – Making your world a safer place So what happens next? Our Talent Team reviews every application carefully and is here to support you throughout the process. Whatever the outcome, you'll always hear back from us. Creating spaces for you to belong We're proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we're building a culture where differences are valued and people can be themselves. Ready to see a rewarding world? From day one, you'll have access to a range of benefits, including: Employee discounts with leading global and local brands. Health and wellbeing support, 24/7 online GP services. Pension and financial wellbeing resources and support. Life assurance for added peace of mind. Employee eligibility to EV Schemes (Subject to graded benefits). Keen to take the next step... Join a team that values your contribution, supports your growth and helps you build a rewarding career. Click "I'm Interested" and start seeing a different world with Securitas UK.