Customer Care Specialist

SGS, a leading global company in testing, inspection, and certification, is looking for a Customer Care Specialist to join their Burnaby, British Columbia team. In this role, you will serve as the main contact for customers, addressing inquiries through phone, email, and chat while ensuring their needs are met efficiently. Daily tasks include analyzing customer claims, guiding users through the online portal, and managing customer documentation with precision. You will also collaborate with internal departments to resolve complex issues and monitor service level agreements and key performance indicators. Candidates should have proven experience in customer service or a related field, along with strong communication skills in English, both written and verbal. Proficiency in Microsoft 365 and comfort with technology tools are essential, as well as strong problem-solving and multitasking abilities. The role is suited for individuals with a customer-oriented mindset and the capacity to handle challenging situations with empathy. The specific employment type is not mentioned, but the position is based in an office environment.