Customer Success Manager, SMB - Mexico

Shopmonkey is seeking a Customer Success Manager for the SMB sector in Mexico, with a focus on remote work. In this role, the CSM will engage with customers to foster relationships and drive the adoption of the platform's features. Daily tasks include conducting regular check-ins, understanding customer needs, and providing strategic recommendations to enhance their experience. The position requires collaboration with various teams, such as sales and support, to ensure customer satisfaction and retention. Candidates should possess strong relationship management skills and the ability to act as a trusted advisor to clients. The role also involves onboarding customers, conducting product walkthroughs, and addressing any challenges they may face. Additionally, the CSM will manage account growth through upselling and renewals while serving as the main contact for customer issues. This position is exclusively for individuals based in Mexico and is suitable for those with a passion for customer engagement and success.