Sr. Customer Experience Representative

SideShift is seeking a Senior Customer Experience Representative to join their team at their New York City headquarters. In this role, you will be a primary contact for both customers and creators, assisting with onboarding, issue resolution, and ensuring users maximize their experience with the platform. Daily tasks will involve managing numerous conversations through Intercom, Slack, email, and phone calls, requiring quick decision-making and problem-solving skills. You will also collaborate with various teams to identify and address recurring issues within the system. The position demands a proactive approach to handling support issues related to payments, disputes, and campaign setups. Ideal candidates should be comfortable in a fast-paced environment and possess strong judgment skills. This full-time role is suited for individuals who thrive in dynamic settings and are eager to take on increasing responsibilities as the company grows.