Operations Manager (m/w/d)

This position involves managing the daily operational workflow for a company that provides electric cargo bike solutions and fleet services across Germany and the Netherlands. The role requires overseeing a field service team of more than ten mechanics, ensuring smooth communication between the field, warehouse, and office. You will coordinate deployment schedules, track small operational projects, and maintain clear reporting lines to the Head of Operations. Responsibilities include managing the Papaya fleet system for vehicle uploads and hub transfers, as well as preparing KPI analyses for decision-making. The job also entails coordinating inventory checks, ordering spare parts, and planning materials to support field technicians. Additionally, you will handle internal quality management for service tickets, manage complaint processes from start to finish, and oversee the fleet of rented vehicles, batteries, and internal cars. The advert does not specify particular software skills beyond the named fleet system, nor does it list specific technical qualifications. It explicitly states that a long list of professional years is not required, making the role accessible to those entering the profession. There are no stated language requirements or specific working arrangements such as remote or hybrid options in the provided text. This opportunity suits individuals who think structurally, enjoy taking responsibility, and have an interest in operations, regardless of their exact career stage.