Customer Service Representative (Spanish Bilingual)

This remote position involves acting as the primary liaison for patients at US-based clinics. Daily tasks include managing new patient intake, scheduling and rescheduling appointments, and responding to inquiries via phone, email, and text. The role also requires maintaining accurate records in electronic medical systems, verifying insurance details, and ensuring strict confidentiality. Candidates must be proficient in both written and spoken Spanish and English to handle all patient interactions effectively. The employer requires a minimum of six months of experience in a Spanish bilingual BPO account, while prior healthcare experience is considered an advantage. Applicants should be comfortable learning electronic health record systems, insurance verification procedures, and patient confirmation workflows. Strong interpersonal skills and empathy are essential for dealing with patient needs. The ideal candidate is highly organized, detail-oriented, and reliable. This job is suitable for individuals who can work independently from a quiet home environment with a stable internet connection. The position offers a competitive pay structure, government-mandated benefits, HMO coverage, a 13th month pay, night differential pay, and an internet allowance. There are also opportunities for career growth and development within the company.