Customer Success Manager (Europe)

Socket is seeking a Customer Success Manager to enhance its post-sales efforts, focusing on building relationships with security teams and ensuring customer satisfaction. Daily responsibilities include managing existing customer accounts, driving renewals and upsell opportunities, and collaborating with various internal teams to boost customer adoption. The ideal candidate will have over five years of experience in a renewals-focused Customer Success role within the B2B SaaS sector, particularly in cybersecurity or a related field. A proven history of meeting renewal and upsell targets is essential, along with the ability to thrive in a fast-paced, early-stage environment. Strong interpersonal skills are necessary for fostering meaningful relationships throughout the sales process. This position is fully remote, allowing for flexibility in work arrangements. The role is well-suited for individuals who are proactive, collaborative, and eager to make a significant impact on customer success and product development.